Frequently Asked Questions: Enrollment 

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How many classes a month does the membership include? Most months there will be 3 classes/month with a couple of bonus classes sprinkled in for a total of 35 classes scheduled for the year. LaLa Lessons is closed during the month of June.

 

What is the refund policy? Monthly tuition is refundable prior to your first class, but the initial Family Membership Fee is non-refundable. Drop-In class registrations are also non-refundable. After the first class, no refunds are given.

 

Do You Offer Drop-In Classes? Yes! Just fill out the Drop-in Form. This is a great opportunity to experience the Music Together® curriculum and help you feel confident about enrolling in membership. The only way to get the full benefits of the Music Together® education program is by regular and consistent participation. 

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How do make-up classes work? All families are eligible for unlimited make-up classes! In order to receive a make-up class credit, you’ll need to “cancel” the class you’ll be absent for in the family portal. You’ll receive a credit that can be used to schedule a make-up class in any Music Together® Mixed-Age class time slot. There are bonus classes built into the schedule as well for families unable to attend make-up classes during the week. You do not need to use a make-up credit to attend bonus classes.

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Can I join for just 1 month? All of us, but especially children, learn through repetition. Because of this, there’s a 2 month minimum for our family membership. You can give a 30 days notice to cancel your account after 30 days. 

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When does the next semester start? You can start at any time! To keep classes fresh and fun and your child’s repertoire growing, we start a new Music Together® song collection every season. You can start at any time! 

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How do I pause or cancel my membership? To pause your membership, simply email us 30 days in advance. Memberships cannot be canceled until after the first 30 days of enrollment.

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Will you hold my spot if I pause my membership? Unfortunately, we cannot hold your spot in a class. The only way to keep your spot in class would be to continue paying your monthly tuition. We will do our best to find a good fit when you're ready to return!

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How will I be billed as a member? When you enroll in the Family Membership Plan, your credit card will be securely stored in your account and charged one month from your date of registration. Ie. if you enroll on the 15th, future payments will be processed on the 15th. It is your responsibility to keep the credit card information up to date (you can make changes either by logging in to your account or giving us a call to make the change for you). There will be a $20 fee added to accounts for declined credit cards.

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 May I Bring an Un-registered Sibling or Friend? If you have an older child who is off school and you wish to bring him/her along to class, please contact us to confirm availability. Siblings between 8 mos. - 5 yrs who are coming regularly need to be registered. Send friends who'd like to join you the Drop-In form so they can make plans to join us!

 

Frequently Asked Questions: Class Experience 
 

Are snacks and drinks allowed? Please avoid bringing snacks into classrooms. These can be distracting, messy, cause food envy, and pose a risk to those with food allergies. Bottles, cups, and breastfeeding in class are all fine.

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May my toddler bring toys? While you or your toddler might feel like you need a toy, there will be plenty to experience in class, including instruments to play with. Please leave other toys at home. 
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May more than one adult come to class? All parents, grandparents, or caregivers are welcome to attend class at any time. Whole family music making in your home is irreplaceable in your child's musical development, and attending class occasionally can help other family members to join in at home.

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Frequently Asked Questions: Services
Do You Offer Gift Certificates? Yes! These make a lovely baby shower or fun birthday gift. Grandparents love to buy these for holiday gifts too! Contact us directly for a custom certificate. 

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Do you do Birthday Parties? Yes! We love bringing the joy of music to your celebrations! Check out full details here.